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FAQ

Does the eSIM work in every country?
Almost everywhere. Roamance covers over 140 destinations. Check availability for your country in our store.

How far in advance should I buy my eSIM?
You can buy it at any time. Some travellers prefer to plan a few days ahead, others do it at the airport. Activation is instant. You decide when to start your offer.

Which phones support eSIM?
Most modern smartphones released after 2018 support eSIM technology, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, as well as many other Android devices. Check your device settings to confirm eSIM compatibility.

Can I keep my home number while using a Roamance offer?
Yes, absolutely. Your regular SIM stays active alongside for your calls and SMS. The Roamance offer simply adds a data connection abroad. It doesn't replace anything or affect your main line.

I accidentally deleted my Roamance eSIM. What should I do?
Once an eSIM has been deleted from your phone, it cannot be reinstalled; it is a one-off installation. Similarly, you will no longer be able to install it via your Roamance app. If you have deleted your eSIM by mistake, please contact Roamance support via our app so that our teams can look into your case and assist you if necessary.

Can I delete and then reinstall my Roamance eSIM?
It is not possible to delete your eSIM; any deletion is permanent. Your Roamance eSIM can only be installed once. If you delete the eSIM from your phone, you will not be able to reinstall it, and the QR code you received at the time of purchase cannot be used a second time. If you encounter a problem with your eSIM, please contact support. If your eSIM has been deleted, support will unfortunately be unable to assist you. If you simply wish to stop using your eSIM temporarily, we recommend that you deactivate the number associated with your eSIM in your phone’s settings rather than deleting it. This will allow you to reactivate it when you need it.

Why choose Roamance?
Roamance stands out for its competitive pricing, excellent network coverage in over 140 countries, instant activation, no hidden fees and multilingual customer support from 8 AM to 8 PM, 6 days a week. Our app is user-friendly and our flexible offers can be reused for future trips.

How do I activate my eSIM on iPhone?
From the Roamance app, launch the installation of your eSIM. You'll be automatically redirected to your iPhone settings to finalise activation. Once your eSIM is added, select it for cellular data and turn on data roaming to start using the internet.

Will I get a phone number with my new eSIM?
Roamance eSIMs are data-only offers and don't include a phone number for calls or SMS. You can, however, use internet-based services like WhatsApp, Telegram, Messenger or FaceTime to stay in touch with your friends and family.

Can I use an eSIM in multiple countries?
Yes! With Roamance, you can buy regional or global offers that work across multiple countries. Just activate your eSIM once and enjoy seamless connectivity as you travel from one destination to another.

How do I activate my eSIM on Android?
Open the Roamance app and launch the installation. You'll then be guided to your device settings to activate your eSIM. Once installed, set it as the primary SIM for mobile data and turn on data roaming to use your offer abroad.

What does "unlimited data" mean at Roamance?
It means you stay connected throughout your trip without your data being cut off. Once a certain volume is exceeded, the speed may simply be reduced, but you can still browse, chat and use your essential apps.

What happens if I change my phone?
Your Roamance eSIM and its installation QR code cannot be automatically transferred to a new device. Do not delete your eSIM from your old phone until you have checked the procedure for your new device. If you are changing your phone and the service is unavailable, please contact Roamance support before deleting the eSIM.

Can I share my eSIM connection?
Yes, most of our offers support connection sharing (hotspot). You can connect your laptop or share with your travel companions.

Are offers valid for a specific number of days?
Yes, our offers come in different durations, from 1 day to 30+ days. Choose the validity period that best matches your trip, and enjoy your data throughout. If your validity runs out or you extend your stay abroad, you can easily add a top-up anytime from the app.

Is it complicated to install?
Not at all. Everything happens directly on your phone. After your purchase, you receive a QR code that you can scan or install manually in just a few steps. Activation then happens automatically in your device settings. And if you need help, our support team is there to guide you.

Can I make calls and send SMS with my Roamance offer?
Roamance offers are data-only, they don't support standard calls or SMS. To stay in touch with your loved ones while travelling, you can use apps like WhatsApp, Telegram or FaceTime, which work perfectly with your Roamance data connection.

What should I do if my eSIM doesn't connect while travelling?
Our customer support team, available 8 AM to 8 PM, 6 days a week, is always on hand to help you resolve any connectivity issue. Common fixes include turning on data roaming, restarting your device or manually selecting a network operator. Contact us anytime for help.

Need help? Everything is in your pocket.

1. Download the app

Download the Roamance app from the App Store or Google Play Store.

2. Sign in

Open the app and sign in with your Roamance account.

3. Go to the help section

Go to the 'Help' section and write your problems.

Do you have any more questions?

For quicker assistance, please use our mobile app. You can also easily track the status of your request there. If you have trouble logging in, feel free to contact us at the email address below.

Email

customer@roamance.io

Frequently asked questions

Why choose Roamance?

Roamance stands out for its competitive pricing, excellent network coverage in over 140 countries, instant activation, no hidden fees and multilingual customer support from 8 AM to 8 PM, 6 days a week. Our app is user-friendly and our flexible offers can be reused for future trips.

Does the eSIM work in every country?

Almost everywhere. Roamance covers more than 140 destinations. Check availability for your country in the "Our Packages" section, under "Countries".

What happens if I change my phone?

Your Roamance eSIM and its installation QR code cannot be automatically transferred to a new device. Do not delete your eSIM from your old phone until you have checked the procedure for your new device. If you are changing your phone and the service is unavailable, please contact Roamance support before deleting the eSIM.

Is it complicated to install?

Not at all. Everything happens directly on your phone. After your purchase, you receive a QR code that you can scan or install manually in just a few steps. Activation then happens automatically in your device settings. And if you need help, our support team is there to guide you.

Can I delete and then reinstall my Roamance eSIM?

It is not possible to delete your eSIM; any deletion is permanent. Your Roamance eSIM can only be installed once. If you delete the eSIM from your phone, you will not be able to reinstall it, and the QR code you received at the time of purchase cannot be used a second time. If you encounter a problem with your eSIM, please contact support. If your eSIM has been deleted, support will unfortunately be unable to assist you. If you simply wish to stop using your eSIM temporarily, we recommend that you deactivate the number associated with your eSIM in your phone’s settings rather than deleting it. This will allow you to reactivate it when you need it. Important: never delete your Roamance eSIM whilst it is still within the validity period selected at the time of purchase.