Cookie Policy - Roamance Travel eSIM

When you browse the ROAMANCE website or use the ROAMANCE mobile application, cookies and similar technologies may be placed on or read from your device (computer, smartphone, tablet or any other compatible equipment), in order to ensure the proper functioning of the interfaces, improve your user experience, measure audience, and, where applicable, personalise certain content or advertising communications.

This policy aims to explain what cookies are, how they are used by ROAMANCE, how you can manage them and what your rights are.

The ROAMANCE brand is operated by FRANCE NUMERIQUE, the sole contracting legal entity and data controller for the processing carried out in this context. Accordingly, any reference in this policy to "ROAMANCE", "we", "our" or "us" refers to FRANCE NUMERIQUE, operating under the ROAMANCE brand.

1. What is a cookie?

The term "cookie" refers to a set of technologies (tools and functionalities) that allow information to be read from or written to your device (smartphone, tablet, computer, etc.) when you browse the ROAMANCE website, use our ROAMANCE application or interact with our digital services.

These may include in particular:

• HTTP cookies placed in the browser;
• trackers embedded in pages or screens visited
• pixels
• tags
• SDKs embedded in mobile applications
• local browser or application storage
• similar technologies used to identify a device, store preferences or track interactions

These technologies allow in particular: recognising your device, retaining certain settings, securing access, analysing site or application usage, and delivering better-adapted content.

2. What are ROAMANCE cookies used for?

Cookies and similar technologies used by ROAMANCE and, where applicable, by its partners, may serve several purposes.

2.1 Cookies strictly necessary for the operation of the site and application

These cookies are essential to the operation of the ROAMANCE website and application. They allow you to access the requested services and use the main features.

They may allow in particular:

• ensure the correct display of pages and screens
• retain your cookie-related consent choice
• keep your session open
• secure your authentication
• ensure the proper functioning of the registration, subscription, purchase or top-up process
• retain certain interface preferences, such as language or certain technical settings
• protect the site, application and services against fraudulent or abusive use.

These cookies do not require your prior consent when they are strictly necessary to provide the service expressly requested or for the functioning of the interfaces.

You may configure your browser to block these cookies, but doing so may impair the functioning of the ROAMANCE website or application, including certain essential features.

2.2 Audience measurement and usage statistics cookies, subject to your consent where required

These cookies allow us to better understand how users browse the website and use the ROAMANCE application, in order to improve its operation, usability and performance.

They may allow in particular:

• measure the number of visits or application openings
• identify the most visited pages, screens or paths
• analyse click, error and drop-off rates
• detect technical malfunctions
• improve the eSIM purchase, installation or top-up journey
• evaluate the overall performance of the services offered

Where these cookies cannot benefit from a legal exemption, they are only placed after your consent has been obtained.

Unless our tools or the regulations change, audience measurement cookies are retained for a maximum period of thirteen (13) months from the date they are placed, and the data collected through them is retained for a maximum period of twenty-five (25) months.

2.3 Personalisation cookies, subject to your consent where required

These cookies allow us to personalise your experience on the ROAMANCE website and application.

They may be used in particular to:

• retain your browsing preferences beyond the session
• adapt certain displayed content to your profile or usage
• test different versions of an interface in order to improve its usability
• facilitate access to certain frequently used features
• personalise the information or content presented on the site or application

Subject to the applicable legal framework and your choices, certain usage data may also be used to personalise the communications we send you, in particular by email or notification.

Where these cookies are not strictly necessary, their use is subject to your prior consent.

Unless our tools or the regulations change, these cookies are retained for a maximum period of thirteen (13) months, and the data collected through them for a maximum period of twenty-five (25) months.

2.4 Commercial prospecting or targeted advertising cookies, subject to your consent

If ROAMANCE uses such cookies, they may allow the display of promotional content tailored to your browsing, assumed interests or use of the service.

They may be used in particular to:

• measure the effectiveness of marketing campaigns
• limit the repetition of the same promotional message
• match advertising interactions with visits
• personalise certain commercial messages on the site, in the application or via partners
• create or enrich advertising audiences;
• measure the performance of affiliate, influencer or comparison actions.

In this context, ROAMANCE may use in particular:

• Google Ads
• Meta Ads
• Facebook Pixel
• Effinity, for affiliate, influencer and comparison activities

These cookies are only placed with your prior consent.

Refusing these cookies does not prevent the display of promotional content, but such content may be less relevant or less tailored to your assumed interests.

Unless our tools or the regulations change, these cookies are retained for a maximum period of thirteen (13) months, and the data collected through them for a maximum period of twenty-five (25) months.

2.5 Social media sharing cookies

The ROAMANCE website may include, in particular in its footer, links, buttons or modules directing to ROAMANCE accounts or pages on social networks.

The presence of such links or buttons may give rise to interactions with third-party services. Depending on their technical configuration, these features may allow the relevant social network to identify you, even if you do not directly use the displayed button, in particular if you are simultaneously logged into your account on that social network.

ROAMANCE does not control the processing carried out by social networks or third-party services via their own trackers. We invite you to consult their privacy and cookie management policies directly.

The social networks concerned may include in particular:

• Facebook
• Instagram
• X / Twitter
• LinkedIn
• TikTok

This list may be updated according to the networks actually used by ROAMANCE.

3. How can you manage cookie settings?

3.1 Managing your choices via the banner or preference centre

On your first visit to the ROAMANCE website or on your first use of the ROAMANCE application, an information banner or a preference management module may allow you to:

• accept all cookies subject to consent
• refuse them
• configure your choices by purpose

You can then change your preferences at any time:

• by clicking on the "Cookie Management" or "Manage my cookies" link available on the ROAMANCE website
• from the "Privacy" or equivalent menu in the ROAMANCE mobile application where such a feature is available

Refusal or withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before such withdrawal.

3.2 Scope of your choices

Your choices may be retained on the device, browser or application from which they were expressed.

If you use multiple devices, multiple browsers or multiple browsing profiles, your preferences may need to be configured separately on each of them.

If multiple people use the same device, ROAMANCE cannot guarantee that the services and choices associated with that device correspond exclusively to your own use.

3.3 Settings via your browser or device

Most internet browsers allow cookies to be managed directly in their settings. You can in particular:

• accept or refuse all or some cookies;
• delete already stored cookies;
• configure automatic deletion when the browser is closed.

As each browser has different configuration options, we invite you to consult the documentation of the relevant publisher, in particular for:

• Microsoft Edge
• Google Chrome
• Safari
• Mozilla Firefox
• Opera

Blocking all cookies, including strictly necessary cookies, may impair the functioning of the website, the application or certain services.

4. Cookies and personal data

Cookies and similar technologies may involve the processing of personal data relating to you, in particular where they allow you to be identified directly or indirectly, or where they associate browsing information with your account, device or user profile.

To find out more about how ROAMANCE processes your personal data, we invite you to consult our Privacy and Personal Data Protection Policy.

Where cookies are placed by partners, they may act as separate or joint data controllers, depending on the case. The processing they carry out is then their own responsibility, in accordance with their own privacy documentation.

5. Who places cookies?

When you browse the website or use the ROAMANCE application, cookies may be placed:

• directly by ROAMANCE, that is by FRANCE NUMERIQUE, operating the ROAMANCE brand
• by technical service providers acting on behalf of ROAMANCE
• where applicable, by third-party partners, in particular for audience measurement, personalisation, security, support or content delivery purposes

ROAMANCE takes care to select partners that provide sufficient guarantees in terms of compliance and security.

Partners or tools that may be involved in this context include in particular:

• Axeptio, for consent and cookie preference management
• Google Analytics, for audience measurement and usage statistics
• Google Ads, for advertising tracking, campaign performance measurement and, where applicable, audience building
• Meta Ads and Facebook Pixel, for conversion tracking, campaign performance measurement and targeted advertising
• Effinity, for affiliate, influencer and comparison activities and tracking of traffic or sales contributors

A more detailed list of partners, purposes and retention periods may also be accessible via the preference management centre or any other medium made available by ROAMANCE.

6. Cookie retention period

Subject to legal, regulatory or technical developments, and unless otherwise specified at the time of placement or in the preference centre:

• strictly necessary cookies are retained for the period strictly required for their purpose
• cookies subject to consent are retained for a maximum period of thirteen (13) months from the date they are placed
• information collected through these cookies may be retained for a maximum period of twenty-five (25) months, where justified by the purpose pursued

The consent choices you express may be retained so that we can take them into account for an appropriate period, in accordance with applicable regulations.

7. Your rights

Where a cookie or other tracker involves the processing of personal data, you have, under the conditions provided for by applicable regulations, the following rights:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to object
• right to withdraw your consent at any time where processing is based on consent
• right to data portability, where this right is applicable
• right to lodge a complaint with the CNIL

To exercise your rights or obtain further information about the processing associated with cookies, you may contact ROAMANCE using the methods set out in Article 9 below.

8. Policy updates

ROAMANCE may amend this cookie policy in order to take account of:

• legal or regulatory developments
• recommendations from supervisory authorities
• technical developments affecting the site, the application or the tools used
• changes in the purposes or partners associated with cookies

In the event of a substantive change, ROAMANCE will inform users by any appropriate means. The date of the last update appears at the bottom of this policy.

9. Contact

For any questions relating to this cookie policy or to how ROAMANCE processes your data in this context, please contact, depending on the nature of your request:

FRANCE NUMERIQUE
150 boulevard Victor Hugo
93400 SAINT-OUEN-SUR-SEINE
customer@roamance.io

ROAMANCE Data Protection Officer
GDPR@roamance.io